I became a patient at Oak Tree Dental Practice after my current dental practice at the time was going through some major changes and didn’t seem to be offering a good enough service. As part of a management change I was given a checkup and told I would need 6 fillings (3 existing and 3 new that needed redoing) but I couldn’t get an appointment for months, meanwhile I was still paying a monthly Denplan fee and worrying that I would eventually have no teeth and no one seemed to be taking it seriously.
I took the plunge and went to see Mr Jonathan Edward Swinscoe for a “free” checkup. I ended up paying £35 for the apparently free checkup, but he comforted me and said he could get all the fillings done in one go. I transferred my Denplan contract to him which cost £15 and the plan was to wait until the next month when the transfer was complete so the work would be done at no extra cost.
The time came for my appointment and I have to be honest I was dreading it. I had a while to think back about what Jonathan said and it just felt too good to be true, but it was too late to back out now. It didn’t help that the receptionists were too busy gosipping and dancing away to the radio, they seemed frustrated that the whole waiting room wasn’t joining in with them.
The time came where Jonathan called me in, he sat me down on a damp dentist chair that had just been cleaned and then injected, no questions about what medication I was on, no explanation of what is going to happen or anything like that, literally pain killer was injected and I was sent back out to the waiting room. He didn’t seem in a talkative mood thinking back now.
After he saw another client I was taken back into the room to the yet again damp dentist chair. The nurse was out of the room but Jonathan started drilling out my teeth by himself. He had the drill in one hand and suction tube in the other and choked me several times as he wasn’t removing the water quick enough but luckily the nurse came back and took over.
It is worth mentioning at this point that he didn’t have any gloves on and he didn’t give me any protective eyeware meaning my £200 glasses were almost destroyed.
I thought things couldn’t get any worse but at this point but then he started being incredably rough, to the point where I had to keep stopping him because of the pain and was physically shaking. Each time he stopped he would start again straight away and it soon became obvious that he was rushing drilling out the teeth out to get them all done in time, I was really worried that he would drill to far and hit a nerve but luckily that didn’t happen!
After the drilling had finished he stopped and made a sexist comment infront of his female nurse and myself, he said “Not only women have bad days you know!” so now it felt like he was having a bad day and taking it out on me? Great!
He then started putting the fillings in place, again he was rough, applying a fair amount of pressure jolting my neck around for each filling. He put his palm flat on my head which wasn’t very comfortable but at this point I just wanted to get out of there. He just didn’t seem to care, but then again he was having a bad day, so that’s okay then?
After all the fillings were done he literally scooted off to his computer and ignored me, he didn’t explain any care instructions, what had been done or anything, I literally got blanked which was rude. The nurse then asked me to move off the chair so she could wipe it down and then whisked me (still shaking) to a small table in the corridor and offered to sign me up for Denplan. I explained with a numb mouth that I had already transferred to him and then went out the reception where I was told I would need to pay and again had to explain.
I finally got to the safety of my car still shaking and it is safe to say I will never ever be setting foot back in that practice ever again and I will never ever recommend it to anyone.
To add insult to injury I have been left with really sensitive teeth and can no longer drink really hot or really cold drinks. I have also had to have the fillings adjusted by another dentist as they were poorly fitted causing “the battery effect”.
To be clear, this review is about Review of Oak Tree Dental Practice 78 Bridgnorth Road, Wollaston , Stourbridge, DY8 3PA and is not to be confused with practices of a similar name.